https://support.supportlogic.com/support/home 2026-07-05T08:01:48+00:00 always 1.0 https://support.supportlogic.com/support/solutions 2026-07-05T08:01:48+00:00 always 0.8 https://support.supportlogic.com/support/solutions/73000313179 2026-07-05T08:01:48+00:00 always 0.8 https://support.supportlogic.com/support/solutions/73000346924 2026-07-05T08:01:48+00:00 always 0.8 https://support.supportlogic.com/support/solutions/73000347879 2026-07-05T08:01:48+00:00 always 0.8 https://support.supportlogic.com/support/solutions/73000347930 2026-07-05T08:01:48+00:00 always 0.8 https://support.supportlogic.com/support/solutions/73000350693 2026-07-05T08:01:48+00:00 always 0.8 https://support.supportlogic.com/support/solutions/73000350788 2026-07-05T08:01:48+00:00 always 0.8 https://support.supportlogic.com/support/solutions/folders/73000473282 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/folders/73000473283 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/folders/73000473285 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/folders/73000558313 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/folders/73000558314 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/folders/73000558315 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/folders/73000558316 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/folders/73000561030 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/folders/73000561184 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/folders/73000561356 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/folders/73000561578 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/folders/73000563752 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/folders/73000566311 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/folders/73000566312 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/folders/73000568284 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/folders/73000569811 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/folders/73000569814 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/folders/73000569815 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/folders/73000571839 2026-07-05T08:01:48+00:00 always 0.64 https://support.supportlogic.com/support/solutions/articles/73000548316-supportlogic-faq 2025-02-20T09:35:48-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000548477-managing-users 2025-02-20T09:33:40-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000549412-global-dynamic-and-quick-filters 2023-11-16T12:34:05-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000566779-my-alerts 2025-05-29T10:16:21-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000566806-console 2025-03-19T12:44:46-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000567028-backlog-management 2025-03-19T12:46:54-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000567033-escalation-management 2025-03-20T06:07:37-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000567035-agent-insights 2025-03-20T06:26:02-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000567036-virtual-teams-and-organizations 2023-02-17T15:23:31-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000567037-virtual-accounts-and-groups 2023-12-06T12:02:46-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000567039-customer-insights 2024-02-14T10:34:20-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000567051-kpi-metrics 2024-08-05T22:50:42-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000567055-text-analytics 2024-08-19T11:59:46-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000567152-experiential-metrics-customer-experience-and-sentiments-tab 2023-07-17T12:54:17-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000567410-introduction-to-case-assignments-in-supportlogic 2024-10-07T04:33:45-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000567411-trend-analytics 2023-11-26T17:30:09-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000569815-control-center-settings 2025-02-20T06:55:40-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000569921-user-engagement 2024-07-26T00:03:45-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000569924-notify-me-when-my-accounts-are-experiencing-critical-issues 2022-12-05T10:34:55-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000570983-support-manager-workflow 2025-03-17T16:44:34-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000571019-executive-and-senior-manager-supportlogic-analytics-guide 2025-03-17T17:01:24-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000571022-support-manager-daily-activity-guide 2024-02-14T10:47:27-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000571119-escalation-manager-workflow-instructions 2025-10-10T10:13:48-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000572153-alerts-best-practice-prescriptive-alerts-that-you-can-create-yourself 2023-08-25T11:24:21-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000574122-my-customers 2023-12-06T14:45:01-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000579267-track-cost-reductions-from-escalation-prevention 2023-06-12T08:30:06-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000585760-user-permissions-guide 2025-02-20T06:51:13-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000585830-reduce-clutter-refine-my-view 2022-12-05T10:28:48-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000586754-field-values-in-supportlogic 2023-04-18T06:22:04-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000587053-negative-sentiments-workflow 2025-01-16T13:16:23-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000587943-sentiment-feedback-and-customer-note-in-new-supporthub 2026-04-01T10:10:00-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000588342-implementing-agent-quality-monitoring-manual- 2023-10-11T13:17:29-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000590479-four-daily-workflows-you-should-adopt-today 2024-02-14T10:58:10-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000590491-best-practices-for-successful-outcomes-with-supportlogic-reduce-escalations-improve-csat-increas 2025-03-17T16:48:49-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000592212-agent-coaching-and-manual-quality-review-comments 2024-04-16T22:14:00-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000592214-swarming-to-self-enablement-process 2022-12-05T10:35:49-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000592575-supportlogic-and-okta-with-openid-oidc-integration 2023-02-10T14:05:36-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000592576-supportlogic-and-okta-with-saml-integration-v2-1 2023-06-16T12:45:35-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000592578-supportlogic-sso-with-saml-generic-v2 2024-06-04T03:46:14-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000592580-supportlogic-azure-ad-openid-integration-v2 2022-10-28T00:33:12-06:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000592581-supportlogic-onelogin-saml 2022-10-27T15:59:16-06:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000592582-sso-general-information 2023-02-10T12:30:33-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000593542-release-notes-5-4-7-november-2022 2023-01-09T12:30:53-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000593694-release-notes-overview 2026-06-16T22:24:09-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000593702-configuring-an-api-notification-for-an-alert 2023-03-03T14:53:58-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000593953-release-notes-5-4-3-september-2022 2025-02-20T06:45:52-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000593955-release-notes-5-4-august-2022 2022-11-16T15:32:29-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000595120-release-notes-2022-5-4-7-and-before 2022-12-23T17:13:34-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000595558-customer-effort-in-core-sx 2024-11-13T09:01:57-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000595600-filters-alerts-and-workflows 2022-12-05T10:34:27-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000595650-how-do-i-make-a-global-filter-for-customers-i-m-assigned-to- 2023-04-03T13:28:27-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000595655-will-the-system-learn-when-a-sentiment-signal-is-inaccurate- 2023-04-03T09:28:30-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000595659-what-is-the-difference-between-coaching-and-manual-reviews- 2024-04-16T22:17:24-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000597007-alert-sharing-and-smart-swarming-integrations 2022-11-30T13:29:56-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000597620-as-supervisors-are-making-manual-case-assignments-does-the-system-automatically-improve-based-on-the 2022-12-08T14:28:28-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000597650-how-does-the-weighting-in-ica-intelligent-case-assignment-work- 2022-12-08T14:28:35-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000597773-what-we-can-and-cannot-do-with-csat-and-nps-scores 2022-12-21T12:05:40-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000597775-does-our-current-ica-ml-model-use-data-from-fields-outside-of-the-case-description- 2025-02-20T07:03:37-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000597778-what-does-bandwidth-consider-for-case-assignments- 2023-04-28T14:33:10-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000597779-why-are-the-queues-greyed-out-under-unassigned-case-on-the-case-assignment-page-in-supportlogic- 2022-12-07T12:47:48-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000597861-agent-quality-monitoring-case-recommendations 2023-06-27T09:04:22-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000597899-just-in-time-jit-provisioning-possible-and-supportlogic-sso 2024-02-28T00:32:21-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000597900-is-it-possible-to-do-just-in-time-provisioning-for-supportlogic-via-sso- 2022-12-21T15:12:40-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000598114-what-is-the-impact-when-an-ace-signal-eg-urgency-need-attention-etc-is-detected-on-a-case- 2022-12-09T15:09:50-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000598116-when-a-manager-marks-a-case-as-mark-to-review-can-another-manager-mark-the-same-case-as-mark-to-r 2022-12-12T08:28:42-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000599342-release-notes-5-4-8-5-5-0-december-2022 2023-01-23T13:43:50-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000599475-what-is-the-difference-between-collaborators-and-responders- 2023-01-12T13:47:19-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000599476-can-supportlogic-set-slas-for-specific-customers-if-the-customer-has-premium-customers-with-unique-sl 2022-12-20T13:28:41-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000600945-account-health-score 2023-05-23T05:23:30-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000601747-resource-know-how-kit 2025-03-20T06:52:33-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000602099-what-does-the-manage-events-permission-enable- 2023-02-10T14:28:06-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000602202-what-happens-if-a-customer-changes-their-coaching-rubric-after-its-been-used- 2024-04-16T21:29:36-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000603169-top-customers 2023-06-27T09:24:56-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000603831-release-notes-feb-2023 2023-03-08T12:00:55-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000604795-configure-ms-teams-in-supportlogic 2023-05-08T13:03:38-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000605607-can-i-create-an-alert-that-notifies-a-private-slack-channel- 2023-02-28T08:23:05-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000605627-what-happens-when-you-dismiss-an-escalation-request- 2023-02-24T16:47:14-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000605710-what-is-the-purpose-and-use-of-chart-view-in-patterns-and-outliers- 2023-03-21T09:30:02-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000605712-how-are-case-counts-calculated-in-operational-metrics- 2023-03-06T14:35:00-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000605779-escalation-user-options-and-impacts 2023-07-18T02:20:58-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000605791-setting-up-alerts-to-use-slack-notifications 2023-04-24T11:53:55-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000605831-can-i-add-others-to-receive-alerts 2023-06-16T07:45:13-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000605832-what-is-contained-in-other-values-within-a-filter- 2023-06-16T07:43:31-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000605967-use-cases-goals-solutions- 2025-03-20T06:59:11-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000606204-how-do-i-extract-a-csv-that-contains-customer-insight-data- 2023-06-16T07:53:55-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000606322-unreplied-case-last-outbound-message-last-inbound-message 2023-06-16T07:50:50-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000606433-release-notes-march-2023 2025-03-31T11:05:38-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000607391-enable-slo-conditions-in-my-alerts 2023-07-19T01:36:16-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000607392-opening-a-case-in-crm-from-supportlogic-ui 2023-06-16T07:50:08-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000607449-generating-a-har-file 2023-05-23T05:11:06-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000607456-how-to-avoid-previous-responses-in-an-email-thread-getting-detected 2023-06-07T00:06:04-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000607536-unable-to-view-agent-name-in-assigned-case-widget 2023-06-23T07:19:01-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000607538-what-are-escalation-notes-and-where-do-you-add-them- 2023-04-27T23:59:49-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000607686-user-notification-in-supportlogic 2023-04-21T08:23:09-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000607840-agent-quality-monitoring-scorecards-rating-scales 2024-02-23T15:01:56-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608185-how-to-fix-a-user-not-being-able-to-add-case-notes- 2023-04-21T12:13:58-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608246-prevent-cases-from-being-predicted-to-escalate 2023-03-30T12:41:10-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608286-creating-alert-based-on-conditions 2023-04-21T12:14:55-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608340--lte-actions-possible-from-likely-to-escalate-alert-email 2023-04-13T18:00:14-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608437-what-is-escalation-review- 2023-04-03T13:36:29-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608442-when-is-the-escalation-review-is-available- 2023-04-04T05:05:59-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608443-where-can-i-start-the-escalation-review- 2023-04-04T05:06:27-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608450-how-do-i-use-alerts-with-the-escalation-review-workflow- 2023-04-04T05:07:11-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608451-how-do-i-work-through-an-escalation-review- 2023-04-04T05:07:42-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608452-what-if-the-user-disagrees-with-the-likely-to-escalate-prediction- 2023-04-04T05:08:19-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608453-can-i-pause-the-escalation-review-and-get-back-to-it-later- 2023-04-04T05:08:57-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608454-can-i-clear-the-case-from-the-likely-to-escalate-queue-but-get-back-to-it-later- 2023-04-04T05:09:31-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608455-what-if-the-user-regrets-after-he-clears-the-case-from-the-likely-to-escalate-queue- 2024-02-14T10:47:48-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608456-can-the-case-be-predicted-to-be-likely-to-escalate-more-than-one-time- 2023-04-04T05:10:15-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608457-what-if-the-case-was-not-reviewed-while-it-was-predicted-to-escalate- 2023-04-04T05:11:02-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608458-what-if-the-escalation-prediction-expired-but-the-user-opens-a-link-to-it-from-an-email-or-gainsight 2023-04-04T05:11:34-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608459-can-more-than-one-user-interact-with-the-escalation-review- 2023-04-04T05:12:08-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608461-where-can-i-see-the-escalation-review-report- 2023-04-04T05:12:50-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608468-release-notes-april-2023 2023-04-10T13:50:33-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608624-working-effectively-with-support 2025-02-24T12:14:48-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608636-how-to-add-create-dashboard-user 2025-06-16T06:48:15-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608668-how-to-configure-alerts-for-last-outbound-message-based-on-hours- 2023-04-13T13:08:20-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608683-what-is-the-difference-between-reporter-and-an-agent 2023-05-23T05:14:54-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608734-when-viewing-a-case-in-supporthub-2-0-i-see-a-lot-of-case-fields-which-are-not-required-how-can-i-r 2026-03-31T09:49:24-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608795-what-does-the-trend-report-of-increase-or-decrease-is-being-measured-against- 2023-05-23T05:18:51-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608804-lte-prediction-for-resolved-cases 2023-06-16T07:37:38-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000608854-how-to-enable-sla-under-operational-metrics 2023-05-23T05:14:30-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000609012-agents-are-not-shown-when-adding-to-virtual-teams 2023-04-21T09:17:55-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000609031-where-do-we-see-the-escalation-notes-that-have-been-added-to-the-case- 2023-05-04T10:41:11-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000609103-how-to-view-a-case-in-fullscreen-new-window-in-the-evaluation-module 2023-05-30T02:27:39-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000609292-how-to-hide-internal-case-notes-in-support-hub- 2026-04-01T03:38:46-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000609405-how-comment-share-messages-works-in-support-hub- 2026-04-01T11:56:05-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000609493-how-to-set-ooo-away-for-agents 2025-12-30T12:46:41-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000609495-when-will-i-be-able-to-review-the-case- 2023-05-04T07:03:11-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000609511-how-to-check-cases-that-are-never-responded-by-agents- 2023-05-23T05:12:49-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000609517-do-you-auto-hide-previous-email-threads-to-avoid-triggering-extra-signals- 2023-04-25T07:02:44-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000609882-how-to-check-the-total-number-of-cases-in-specific-backlog-report- 2023-05-04T07:04:59-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000609912-escalation-prediction-factors 2023-04-28T14:40:28-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000610023-how-to-show-hide-virtual-queue-functions 2025-10-10T08:36:50-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000610122-refreshing-the-case-fields 2023-05-04T05:01:49-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000610140-how-to-enable-support-hub-transition-animation 2023-06-16T07:41:18-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000610293-how-to-enable-and-disable-module-for-the-users 2023-06-16T07:40:08-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000610340-release-notes-may-2023 2025-03-31T13:23:50-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000610392-drag-and-drop-to-sort-field-values-from-control-center 2023-06-23T09:18:35-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000610634-do-the-lte-predictions-apply-to-all-cases-whether-they-are-on-the-escalation-request-list-or-any-st 2023-06-05T06:04:51-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000610635-what-are-the-conditions-required-for-an-alert-to-be-triggered- 2023-06-05T06:06:59-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000610687-unable-to-see-health-score-tab-for-some-account 2023-11-16T09:41:07-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000611532-customer-office-hours 2025-03-17T16:22:45-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000611617-when-looking-at-the-case-assignment-recommendations-why-do-some-of-the-time-overlaps-say-12am-12am- 2023-06-06T23:36:23-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000611835-how-case-load-is-calculated-in-supportlogic 2023-06-05T06:11:54-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000611891-is-it-possible-to-see-time-to-close-metric-inside-supportlogic- 2023-06-05T06:02:08-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000612618-unassigned-assigned-widgets-under-console 2023-06-16T08:02:57-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000612773-shift-management 2024-07-20T16:26:52-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000612808-console-sentiment-tile-case-number-does-not-add-up 2023-06-16T08:00:55-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000612813-how-to-move-a-user-from-one-user-profile-to-another 2023-06-16T08:04:46-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000612815-release-notes-june-2023 2023-07-10T13:34:44-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000612977-is-there-a-way-to-show-all-sentiments-that-need-action-like-list-them-all-so-can-quickly-go-throug 2023-06-23T10:45:06-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000612979-is-there-any-way-to-check-total-number-of-cases-in-specific-backlog-list- 2023-07-05T09:56:09-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000613003-unauthorised-access-to-supportlogic-help-and-support-portal- 2023-12-21T12:56:52-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000613279-how-can-i-get-a-report-showing-supportlogic-automatic-vs-manually-assigned-tickets- 2023-08-28T12:56:04-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000613371-how-is-churn-risk-detected-and-tagged- 2025-05-12T05:22:49-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000613413-how-to-change-remove-sentiment-labels-from-the-case 2023-07-05T09:54:51-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000613494-unable-to-tag-a-comment-to-user-in-slack 2023-07-21T10:52:31-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000613502-new-slack-users-channels-not-showing-up-in-supportlogic 2023-06-23T09:16:21-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000613585-how-to-login-and-submit-a-ticket-to-supportlogic-support 2023-07-05T09:52:18-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000613822-slack-integration-instructions-allow-our-sl-bot-to-access-their-slack 2024-03-27T08:24:28-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000614043-billing-and-usage-reports 2023-07-05T18:31:25-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000614078-can-we-append-a-ticket-number-to-the-url-to-view-the-case-in-the-ui- 2023-08-16T06:34:34-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000614080-where-can-i-find-agent-and-customer-wait-time-for-each-case- 2023-07-05T09:57:32-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000614128-in-the-case-assignment-queue-no-virtual-team-is-applied-but-agent-recommendation-is-showing-the-agen 2023-07-21T10:37:38-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000614160-billing-and-usage-cost 2023-07-05T17:51:26-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000614375-release-notes-july-2023 2023-08-15T12:38:47-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000614907-when-do-i-see-the-health-score- 2023-07-28T11:31:17-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000614953-impact-on-the-email-domain-change 2023-07-28T11:16:15-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000614977-use-of-escalation-reports 2023-07-21T12:04:35-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000614988-why-do-i-see-the-closed-cases-in-the-backlog- 2023-07-28T11:38:57-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000614989-how-soon-should-i-expect-an-reduction-in-the-attention-score- 2023-07-28T11:14:04-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000615016-top-customer-board-shows-customers-who-have-no-cases 2023-07-28T01:44:31-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000615020-getting-an-error-user-is-not-assigned-to-the-client-application-while-logging-in 2023-08-04T11:24:26-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000615331-ica-case-assignment-timestamp-is-way-off- 2023-07-28T09:32:25-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000615396-supportlogic-instance-keeps-on-loading 2023-08-02T11:14:58-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000615542-how-to-share-a-case-with-non-sl-user 2023-08-08T10:05:58-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000615602-is-there-a-way-to-reset-the-qa-score-card-to-the-default-and-delete-the-previous-lists- 2023-08-08T10:07:37-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000616296-supportlogic-academy 2025-10-22T17:23:22-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000616315-release-notes-august-2023 2023-09-11T10:41:13-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000616379-how-to-notify-case-owners-in-the-case-while-adding-internal-notes 2023-08-28T12:54:53-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000616883-setup-alerts-based-on-message-type 2023-09-05T07:00:31-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617161-in-the-user-engagement-what-does-by-profile-and-by-role-means- 2023-09-05T06:55:11-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617436-overview-of-elevate-sx 2025-10-17T03:12:39-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617437-getting-started 2025-02-27T19:20:20-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617439-dashboard-group-old- 2025-06-17T05:01:02-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617575-dashboard-team-old- 2025-06-17T05:03:37-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617576-dashboard-agent-old- 2025-06-17T05:03:28-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617582-search 2024-02-19T22:24:24-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617583-ticket-detail-old- 2024-12-02T06:26:45-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617585-tickets-of-interest 2025-07-18T04:44:03-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617593-coaching 2023-09-07T06:09:27-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617595-assignments-types-and-glossary 2025-10-08T05:48:09-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617596-disputes 2025-09-26T11:25:59-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617597-scorecards 2024-03-05T04:27:36-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617598-manual-reviews 2023-09-07T08:41:09-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617599-slack-alerts 2024-03-22T02:03:18-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617600-video-messages-loom- 2023-10-31T09:37:33-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617601-customer-effort-score-ces- 2024-07-03T00:42:43-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617602-csat 2023-09-07T07:14:48-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000617729-release-notes-september-2023 2023-09-11T08:00:17-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000618079-operational-metrics 2025-03-20T07:04:21-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000619657-release-notes-october-2023 2023-10-23T12:41:42-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000619804-assign-cases-only-to-available-agents 2023-12-14T13:05:35-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000620435-agent-sign-in-process-for-ms-teams 2023-12-06T11:01:16-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000620693-release-notes-october-2023-part-2 2023-10-21T14:41:03-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000621126-case-sharing-timeline 2023-11-08T10:15:59-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000621138-teams-integration-to-notify-case-owner 2024-02-14T10:24:15-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000621139-what-does-this-period-and-previous-period-signify-in-operational-metrics 2024-03-12T13:35:07-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000621830-when-sharing-a-case-suggested-email-section-always-points-to-one-particular-user- 2023-11-16T09:51:54-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000622183-unable-to-action-lte-cases-within-supportlogic 2023-11-06T14:28:08-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000622268-how-to-rename-the-agent-and-customer-labels 2023-11-16T09:37:15-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000622302-set-frequency-for-sentiment-score-syncing-to-salesforce 2025-07-13T06:31:08-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000622305-change-background-colour-for-sentiment-score-in-crm 2023-11-16T09:39:48-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000622368-what-is-email-dashboard-numbers-on-user-engagement 2023-12-06T11:50:02-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000622494-how-to-edit-change-team-in-the-dashboard 2024-12-03T04:08:42-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000622550-release-notes-november-2023 2023-11-14T16:21:14-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000622737-do-i-receive-an-notification-when-removing-the-custom-fields-from-settings- 2023-11-16T09:39:02-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000622738-using-sentiment-and-attention-scores-as-filters 2025-03-28T12:39:11-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000622778-how-to-create-a-keyword-based-alert 2023-11-16T09:35:38-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000622984-how-to-download-lte-prediction-case-with-the-selected-date-range 2023-12-21T01:44:35-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000623040-qa-case-evaluation-score-card-limitations-in-sl 2024-04-10T23:05:36-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000623091-usage-of-prefer-comment-update-date-feature- 2023-12-06T13:58:53-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000623092-likely-to-escalate-chart-is-missing 2023-11-30T12:33:39-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000623408-assignment-board-using-virtual-queues-and-crm-queues-to-filter-cases 2024-04-04T18:57:46-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000623589-sorting-the-timestamp-to-display-the-last-received-date-instead-of-the-last-modified-date-on-the-emai 2023-11-28T07:58:38-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000623860-how-do-i-create-virtual-queues-from-crm-queues- 2023-12-05T10:07:30-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000623993-release-notes-december-2023 2023-12-05T16:25:13-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000624119-alerts-user-sign-in-process-for-slack 2023-12-06T11:27:37-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000624137-can-i-expand-my-scope-filters-when-setting-up-profiles- 2023-12-14T12:07:24-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000624393-why-is-a-case-predicted-as-likely-to-escalate-when-it-is-in-waiting-on-customer-status- 2023-12-14T12:06:42-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000624447-can-anyone-create-a-system-alert- 2023-12-13T09:52:16-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000624453--if-a-user-that-has-created-personal-alerts-leaves-the-company-are-the-alerts-automatically-removed-f 2023-12-13T12:08:46-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000624611-is-there-was-a-way-to-change-the-case-age-in-the-backlog-report-as-it-currently-defaults-to-less-tha 2023-12-20T09:06:50-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000624644-link-to-the-crm-case-in-the-alert-message- 2024-02-09T12:02:18-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000624679-intended-behaviour-while-sharing-a-case-via-slack- 2023-12-26T06:34:04-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000624778-will-i-get-an-alert-for-the-partial-keyword-match- 2023-12-26T06:35:23-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000624780-do-we-have-any-plans-to-integrate-outlook-in-the-agent-shift-management- 2023-12-26T06:32:55-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000624792-what-is-the-difference-between-a-regular-user-and-swarming-user- 2023-12-26T06:27:56-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000624793--if-a-user-is-a-swarming-user-and-have-no-access-to-dashboard-can-they-still-get-alerts- 2023-12-26T06:20:28-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000624794-does-lte-alert-show-the-payload-fields- 2023-12-26T06:18:59-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000624797-what-does-the-entities-reflect-in-engineering-issues 2024-02-14T10:41:17-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000624798-supportlogic-alert-frequency 2024-02-22T10:40:18-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000625047-allow-injection-of-multiple-values-into-the-custom-fields-of-the-case 2024-01-02T10:53:55-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000625677-how-to-configure-week-start-day 2024-01-24T12:49:52-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000625752-release-notes-january-2024 2024-02-22T15:51:50-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000625981-in-assignments-scoring-type-what-is-mean-by-comment-level- 2025-12-29T05:09:05-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000626297-merged-virtual-account 2024-03-22T02:02:14-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000626421-adding-agent-name-s-as-alert-triggers 2024-01-31T01:42:54-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000627420-can-we-re-review-alter-a-case-audited-by-auto-qa- 2024-02-22T10:49:37-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000627449-calculation-of-sentiment-score-delta 2024-02-22T10:39:44-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000627875-can-i-create-two-different-shifts-on-specific-weeks-where-agents-have-to-cover-different-duties-they- 2025-05-15T09:39:04-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000627941-release-notes-february-2024 2024-02-17T16:15:01-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000627975-recurring-qa-assignments 2024-12-18T03:24:52-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000628061-roles-in-elevatesx- 2024-11-26T01:50:38-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000628105-users 2024-02-20T04:49:22-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000628170-creating-sla-based-case-lists-in-dashboard-module 2024-02-22T10:38:01-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000629915-how-to-provide-access-to-view-the-recommended-actions-in-escalation-review 2024-04-10T11:00:43-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000629938-case-list-based-on-account-health-score 2024-04-10T12:59:43-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000629940-supportlogic-academy-social-kit 2025-03-17T16:55:38-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000629950-using-assignment-vs-working-hours-for-case-assignments 2024-05-02T18:38:28-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000630087-release-notes-march-2024 2024-03-22T12:57:56-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000630300-reports-elevate-sx 2024-06-04T03:47:29-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000630310-assignment-queues-exclude-customers-from-virtual-queues 2024-10-31T10:17:15-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000630313-case-assignment-maximum-cases-per-agent-a-day- 2024-04-10T10:58:57-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000630316-virtual-teams-and-org-add-option-to-copy-clone-virtual-queues 2024-04-10T10:41:53-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000630317-how-to-receive-fivetran-outages-notifcations 2024-04-10T12:53:23-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000630318-save-cases-for-later 2024-04-10T10:56:42-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000630320-case-reporter-pop-up-card-with-additional-info 2024-04-10T10:53:41-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000630324-case-assignments-bandwidth-card-allowing-sorting-by-priority-or-status 2024-04-10T10:46:25-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000631240-how-to-review-the-agent-s-recommendation-for-the-auto-assigned-case- 2024-06-07T05:16:51-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000631570-downloadable-reports 2024-04-10T21:31:44-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000631695-using-supportlogic-in-salesforce 2025-03-31T10:50:59-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000632547-release-notes-april-2024 2024-05-01T16:17:18-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000634472-leveraging-account-health-score-in-virtual-queues 2024-06-03T20:01:45-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000634761-global-and-dynamic-filters-on-customer-insights-and-my-customers-pages 2024-06-04T03:45:21-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000634841-agent-not-visible-in-elevate-sx-ui-troubleshooting-guide 2026-01-02T07:42:33-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000635033-release-notes-june-2024 2024-06-18T01:16:53-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000635140-case-insights 2024-06-10T09:43:05-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000636039-feature-add-on-sentiment-acknowledgment-in-slack-alerts 2024-07-17T04:20:49-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000636052-filter-options-on-shift-management-page 2024-07-15T22:10:31-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000636746-how-to-check-to-which-team-an-agent-belongs-to- 2024-09-04T08:42:18-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000637043-feature-add-on-translation-support-in-support-hub 2026-04-01T10:14:28-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000637047-feature-add-on-new-salesforce-plug-in-widget-library 2024-07-23T04:50:02-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000637048-feature-add-on-new-grammar-support-for-your-responses 2024-07-22T06:54:48-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000637051-feature-add-on-enhanced-data-security-with-configurable-redaction 2025-03-06T06:07:30-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000637052-feature-add-on-enhanced-shift-management-page-with-filters-and-agents-coverage 2024-07-18T05:03:20-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000637054-feature-add-on-elevate-sx-mark-for-review 2024-07-18T02:39:07-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000638235-what-s-new-from-supportlogic 2025-10-24T07:23:03-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000639399-release-notes-august-2024 2024-09-18T17:02:19-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000641540-remove-certain-field-headings-from-my-agents-view 2025-05-12T07:46:59-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000641551-using-a-crm-or-virtual-queue-as-an-alert-trigger-condition 2024-10-07T02:32:51-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000641850-how-to-remove-the-invalid-status-or-fields- 2025-05-15T09:42:21-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000641942-salesforce-plugin-version-2-3-installation-guide 2025-07-22T04:58:43-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000642322-why-does-adding-a-user-to-a-shift-in-shift-management-show-up-immediately-but-not-in-agent-insights- 2025-05-12T05:22:29-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000642357-configuring-assignment-queues-in-supportlogic 2024-12-23T10:52:07-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000642366-usage-of-queues-global-filters-case-filters-and-assigned-status-to-refine-agent-assignments 2025-03-31T10:59:14-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000642959-how-to-download-the-dashboard-user-list-in-supportlogic 2025-06-16T08:32:35-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000642985-how-to-resolve-if-backlog-list-is-not-pulling-the-cases-in-regards-to-a-custom-fields-by-refreshing-f 2025-05-12T05:31:03-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000643027-agent-assist-and-resolve-salesforce-plugin 2024-10-31T15:43:09-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000643640-how-to-add-a-button-on-the-incident-page-in-servicenow-to-open-a-supportlogic-widget-in-a-pop-up-wind 2024-11-07T05:42:52-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000643671-backlog-by-product-in-operational-metrics-vs-text-analytics 2025-05-15T09:46:03-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000643837-how-to-set-up-and-configure-zendesk-plugin 2024-11-07T02:10:27-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000643903-understanding-user-permissions-and-roles-in-supportlogic 2024-12-02T09:18:25-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000644038-understanding-the-escalation-review-chart 2025-05-12T05:51:08-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000644048-date-range-timeline-on-sentiment-chart 2025-05-12T05:58:10-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000644084-account-intelligence 2025-05-12T06:05:13-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000644189-release-notes-november-2024 2025-02-20T06:48:25-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000644385-understanding-the-metrics-bucketing-and-avoiding-bucket-misclassification 2024-11-19T09:19:35-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000644436-case-count-logic-for-different-charts-and-how-to-interpret 2024-11-20T08:34:25-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000644596-when-do-we-see-about-to-miss-resolution-time-sla-warning- 2024-11-25T07:35:18-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000644606-role-based-permissions-guide 2024-11-26T02:21:15-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000645069-case-details-page-new- 2025-07-18T04:53:13-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000645073-step-by-step-guide-to-create-roles-in-supportlogic 2024-12-11T12:05:34-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000645076-role-based-user-management-in-supportlogic 2025-08-19T04:45:46-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000645106--make-case-updates-as-the-platform-user-setting-in-supportlogic 2024-12-03T05:48:10-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000645199-mapping-supportlogic-roles-to-crm-roles 2024-12-11T12:16:24-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000645473-release-notes-december-2024 2024-12-10T08:24:13-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000645514-agent-assist-add-on-for-core-sx 2024-12-11T02:32:34-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000645527-agent-assist-faq 2024-12-11T21:53:21-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000645568-how-can-i-reduce-the-number-of-statuses-on-the-my-agents-page- 2024-12-12T07:50:42-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000645714-understanding-recommended-agents-display-and-assignment-options 2024-12-18T02:32:13-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000645838-crm-configuration-guide-for-enabling-writeback-of-lte-predictions 2024-12-20T01:55:55-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000646007-conditon-to-add-exclude-conditon-for-an-virtual-queue- 2025-05-15T09:47:37-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000646271-implementing-oauth-2-0-for-ms-dynamics-customers 2025-01-08T05:28:59-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000646591-resolvesx-resolve-assist-an-introduction 2025-01-13T05:58:37-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000646865-agent-backlog-sl-status 2025-01-16T05:43:06-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000646869-trend-analytics-box-plot-calculation-for-sentiment-score-graph 2025-01-17T03:47:38-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000646871-access-requirements-for-resolvesx-integrations 2025-01-21T03:12:40-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000648499-release-notes-february-2025 2025-03-04T07:41:59-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000648792-gainsight-integration-with-supportlogic 2025-02-19T06:21:08-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000649197-enabling-supportlogic-academy-in-the-ui 2025-02-24T15:52:00-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000649622-salesforce-plugin-version-2-3-pre-requisites-and-package-installation 2025-03-06T05:59:53-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000649669-to-activate-comment-body-redaction 2025-03-06T06:20:34-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000649671-salesforce-plugin-version-2-3-post-deployment-steps 2026-06-08T06:05:08-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000649676-setting-up-the-salesforce-agent-backlog-page-sfdc-backlog-tab-iframe-my-cases- 2025-03-06T07:44:04-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000649764-quickly-edit-agent-skills-from-agent-insights-and-recommended-agents 2025-05-12T05:42:14-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000649765-fallback-assignment-queues 2025-05-12T05:47:55-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000649920-agent-hourly-assignment-limits-and-active-backlog-limits 2025-05-12T06:02:56-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000650009-case-and-signal-count-discrepancies-in-experimental-metrics-page 2025-06-16T05:25:00-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000650102-how-to-find-the-slack-workspace-id-s- 2025-04-03T04:17:42-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000650367-installing-supportlogic-s-zendesk-iframe-app 2025-07-04T06:10:44-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000651237-understanding-shift-selection-during-case-assignment 2025-05-12T06:09:27-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000651311-release-notes-march-2025-console-and-shifts-pages- 2025-04-01T08:12:10-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000651361-recommended-agents-five-main-pillars 2025-05-15T09:59:25-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000651448-data-sync-issues-between-crm-and-supportlogic-instance 2025-04-03T05:03:14-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000651467-supportlogic-uwf-syncing-insights-to-your-crm 2025-04-03T06:20:54-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000651833-integrating-ms-teams-with-supportlogic-for-alerts-and-case-sharing 2025-04-10T01:22:25-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000652174-release-notes-april-2025-risk-signals-agent-insights-navigation-and-role-customization 2025-04-17T16:13:47-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653067-how-to-add-a-crm-queue-in-supportlogic-ui 2025-06-16T06:35:29-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653077-elevate-sx-login-issue 2025-05-12T07:18:06-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653168-how-to-effectively-escalate-your-support-case-with-supportlogic 2025-07-09T04:08:55-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653196-does-the-churn-risk-signal-affect-the-customer-health-score- 2025-05-12T05:24:25-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653217-delay-in-alert-triggering-after-creation-or-update 2025-05-12T05:02:27-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653225-troubleshooting-guide-unable-to-acknowledge-sentiments-in-cases 2025-06-16T06:37:22-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653292-method-to-delete-a-created-assignment-in-elevate-sx 2025-06-16T06:39:22-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653301-how-supportlogic-calculates-days-to-escalate-and-days-spent-in-escalation- 2025-06-16T06:46:36-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653325-how-to-add-an-email-address-for-data-sync-alert-notifications-in-supportlogic 2025-05-12T04:58:18-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653345-qa-score 2025-09-26T11:00:20-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653497-shift-management 2025-06-16T06:52:27-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653517-how-to-export-auto-assignment-reports-with-detailed-case-information- 2025-06-16T06:53:18-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653537-unable-to-view-latest-sync-time-in-supportlogic 2025-06-16T06:54:01-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653596-can-we-add-email-addresses-from-other-domains-to-receive-alerts- 2025-06-16T06:56:02-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653613-how-can-we-manage-the-session-timeout-behavior-in-supportlogic 2025-06-16T07:04:34-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653614-difference-between-sentiment-score-and-sentiment-score-delta 2025-06-16T07:05:32-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653641-quick-tips-for-using-sentiment-and-attention-scores 2025-11-17T12:44:26-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653676-release-notes-may-2025-support-for-accounts-managers-filter-individual-agents-using-vts-on-shift 2025-05-21T12:27:02-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653720--oops-invalid-interval-error-on-shift-management-page 2025-10-02T04:09:36-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653750-understanding-case-summarisation 2025-06-16T07:13:39-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653777-identifying-churn-risk-sentiment 2025-06-16T07:18:07-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000653890-understanding-and-using-uuids-for-account-identification-in-global-filters 2025-06-16T07:21:03-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000654043-unable-to-share-case-via-ms-teams-icon-not-available 2025-06-16T07:23:20-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000654067-commercial-signals-renewal 2026-01-02T11:10:59-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000654070-commercial-expansion-signal 2026-01-02T11:11:44-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000654084-adding-additional-fields-to-alert-conditions 2025-06-16T07:25:33-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000654087-unable-to-include-user-in-the-cc-field-of-the-case-notes 2025-06-16T07:27:04-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000654109-how-to-delete-a-user-in-supportlogic 2025-06-16T07:27:36-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000654110-salesforce-api-api-version 2025-06-16T08:24:48-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000654556-how-to-set-up-an-oauth-client-in-servicenow-for-supportlogic 2025-06-16T07:32:17-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000654558-alert-notification-support-for-account-and-csm-manager-roles 2025-06-16T07:34:33-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000654563-customer-interaction-signals-identification-actionability 2025-06-16T07:37:06-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000654608-key-considerations-in-aca-regarding-maximum-limits-and-duration 2025-06-16T07:39:41-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000654624-out-of-office-event-viewed-in-different-time-zone 2026-03-26T09:40:39-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000654644-voice-transcription-added-as-case-comments 2025-06-16T07:47:31-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000654647-enhanced-reporting-and-insights-in-your-customer-engagement-metrics 2025-06-16T07:49:57-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000654677-hiding-the-out-of-office-ooo-calendar- 2025-06-16T07:51:53-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000654679-managing-shifts-selecting-specific-agents-within-virtual-teams-or-organizations 2025-06-16T07:54:29-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000654680-ability-to-filter-individual-agents-using-virtual-teams-organizations-on-the-shifts-page 2025-06-16T08:14:13-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000655396-identifying-the-account-champion 2026-01-02T11:32:57-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000655493-dashboard-organization-view 2025-06-17T06:40:50-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000655494-dashboard-team-view 2025-06-17T06:41:14-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000655499-dashboard-agent-view 2025-06-17T06:42:54-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000655508-release-notes-june-2025-elevate-new-dashboard-ui-draft-kb-article-creation-enhanced-account-sum 2025-07-23T09:01:36-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000655641-accessing-supportlogic-knowledge-resources 2025-07-29T05:55:55-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000656344-sentiment-signals-filter-differences 2025-07-29T13:21:42-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000656400-what-is-the-urgency-channel-in-need-attention-score-insights- 2025-07-29T13:23:46-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000656610-login-issues-for-agents 2026-01-02T11:38:09-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000656946-removing-email-recipients-from-alerts-in-supportlogic 2025-07-29T13:29:43-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000656951-preventing-case-assignments-to-engineers-nearing-end-of-the-shift 2025-12-29T07:21:55-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000656964-support-operations-console-module-is-disabled-for-my-account 2025-07-29T13:36:38-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657021-alert-scenarios-that-can-trigger-multiple-times 2026-01-02T11:41:55-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657080-assignment-board-not-displaying-cases-causes-and-solutions 2026-01-02T11:46:28-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657135-release-notes-july-2025-new-supporthub-for-core-sx-with-attachments-hyperlinks-ica-prioritizat 2025-10-08T16:37:12-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657174-adding-a-user-to-a-profile 2025-08-19T04:54:23-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657177-language-translation-feature-in-elevate-sx 2025-11-13T03:34:51-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657220-assignments-page 2025-10-08T06:26:25-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657221-adding-agents-to-shifts-using-virtual-team-or-organization-in-supportlogic 2026-01-02T11:49:49-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657223-user-feedback-for-case-knowledge-summary-in-resolve-assist 2025-07-28T15:16:10-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657224-new-supporthub-for-core-sx-attachments-hyperlinks-support 2025-12-29T06:30:39-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657225-filtering-shifts-by-virtual-team-organization-or-individual-members 2025-07-28T15:19:56-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657226-user-id-deletion-and-it-s-implications 2026-03-26T09:43:19-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657233-supportlogic-resolve-assist-overview 2025-12-30T12:06:38-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657461-create-ooo-for-bulk-users 2026-03-26T09:49:57-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657519-access-to-customer-facing-api-s 2025-07-28T15:00:48-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657691-changing-case-status-weightage-in-bandwidth-calculation-for-agent-recommendation 2026-03-26T09:52:18-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657759-understanding-lte-signal-visibility-in-the-supportlogic-ui 2025-12-29T07:30:50-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657764-swarming-users-in-supportlogic 2026-06-16T04:26:49-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657796-ways-to-view-product-updates 2026-01-02T11:58:48-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657821-managing-region-specific-public-holidays 2025-12-29T06:40:32-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657825-how-to-swap-an-engineer-from-one-shift-to-another-for-a-specific-day 2026-03-26T09:53:54-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657844-faq-can-i-skip-a-ticket-in-elevate-sx- 2025-12-30T12:21:50-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000657846-understanding-the-secondary-audit-option-in-elevate-sx 2025-12-30T12:24:59-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000658225-round-robin-assignment-logic-in-queues 2026-03-26T09:54:40-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000658231-unable-to-find-a-new-user-in-supportlogic 2025-10-17T03:23:41-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000658949-churn-risk-tag-removal-at-account-level 2026-01-02T12:06:58-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000658950-end-of-life-for-agent-quality-monitoring-in-coresx 2025-10-17T03:14:08-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000658995-viewing-voice-transcripts-and-sentiments-in-supporthub-cases 2026-01-02T12:08:26-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000659088-identifying-emails-from-supportlogic-spam-vs-legit-emails-from-sl 2026-01-02T12:11:06-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000659526--top-entities-section-on-customers-insights-page 2025-12-29T06:51:16-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000659527-viewing-qa-evaluations-by-agent 2025-12-29T06:53:58-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000659978-understanding-escalation-reason-codes-in-supportlogic 2026-03-26T10:02:51-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000660007-what-to-do-when-your-sso-certificate-is-about-to-expire 2025-12-29T07:32:49-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000660258-editing-agent-skills-from-agent-insights-and-recommended-agents 2025-12-29T06:59:37-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000660302-customer-accounts-not-appearing-in-customer-insights 2025-12-29T07:35:12-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000660474-configuring-application-pages-for-the-agent-role-in-supportlogic 2025-12-30T12:38:51-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000660475-how-to-resolve-case-note-comment-issue-in-supportlogic 2025-12-30T12:42:57-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000660476-time-to-follow-up-flag-in-agent-view 2025-12-30T12:44:44-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000660619-search-new- 2025-10-08T16:34:11-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000660634-release-notes-october-2025-auto-case-summary-account-level-zoom-integration-account-cohort-summ 2025-10-21T15:17:05-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000660696-why-dont-i-see-reply-to-customer-button-on-few-cases 2025-10-10T02:44:05-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000660892-data-retention-policy 2025-12-29T07:01:26-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000660893-understanding-the-comment-direction-field-in-reports 2026-01-12T08:07:22-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000660921-how-to-update-a-crm-case-status-field-value-in-supportlogic 2025-12-29T07:37:43-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000661105-understanding-the-all-day-option-in-ooo-events 2025-12-30T12:47:29-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000661172-can-virtual-queues-be-prioritized-for-case-assignment 2026-03-26T10:11:50-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000661200-supportlogic-academy-preview 2025-10-28T06:47:47-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000661295-filters-in-elevate-sx 2026-03-26T10:08:36-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000661485-how-to-add-a-new-custom-field-into-the-supportlogic-ui 2025-12-30T12:54:53-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000661486-faq-restricting-case-visibility-in-esx 2025-12-30T12:57:46-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000661487-to-whom-will-disputes-be-notified-to-and-how-will-a-line-manager-know-his-engineer-has-raised-a-disp 2025-12-29T07:04:17-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000661489-how-daylight-saving-time-dst-adjustments-works-in-the-system 2026-03-31T08:57:06-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000661497-adding-a-virtual-team-to-access-cases-for-user-access-in-esx 2026-03-26T10:09:14-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000661570-dashboard-data-not-updating-immediately-after-manual-review-in-elevate-sx 2026-01-02T12:42:35-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000661572-multiple-signals-detected-in-a-single-comment 2025-12-29T07:52:01-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000661589-case-prioritization 2026-03-26T10:11:33-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000661590-resolving-missing-user-records-in-elevate-sx 2026-01-02T12:46:37-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000661597-general-introduction-to-elevate-sx-workflow 2026-01-02T12:47:49-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000661601-credentials-required-for-knowledge-systems-and-how-to-find-create-them 2025-11-03T07:08:45-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000662071-will-virtual-queues-vqs-created-in-core-sx-reflect-in-elevate-sx- 2026-04-01T10:23:12-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000662654-tickets-of-interest-new- 2025-11-13T04:02:55-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000662655-autoqa-insights 2026-06-04T00:41:52-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000662657-slack-authorisation-disappeared-steps-to-follow 2025-12-29T07:54:25-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000662683-faq-esx-assignment-permissions-behavior 2025-12-30T13:02:52-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000662702-release-notes-nov-2025-active-escalation-workflow-case-cohort-summary-issue-resolution-agentic 2025-12-09T10:23:49-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000663263-understanding-how-active-time-is-calculated-in-supportlogic 2025-12-29T07:55:22-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000663265-translation-services-at-ingest-in-supportlogic 2025-12-30T12:31:37-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000663271-ticket-of-interest-faq-ticket-review-manual-qa-scorecards-in-esx 2025-12-30T13:04:22-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000663272-understanding-sentiment-signal-counts-in-text-analytics 2026-03-26T10:13:50-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000663409-faq-will-ccs-and-bccs-in-a-case-note-be-captured-by-crm-writeback- 2026-03-26T10:16:14-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000663414--oops-your-scope-settings-don-t-allow-access-to-this-case- 2026-03-26T10:18:50-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000663578-release-notes-dec-2025-autoqa-genai-behaviours-active-escalation-summarization-reassignment-ai 2025-12-15T05:51:08-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000663731-autoqa-genai-behaviours 2026-06-04T00:45:03-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000664187-api-limit-exceeded-in-fivetran-data-sync-delay-salesforce- 2026-03-26T10:19:54-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000664433-new-support-hub-overview-and-new-features 2026-01-14T03:51:47-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000664759-summarize-ticket-not-working-in-supportlogic 2026-03-26T10:21:01-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000664826-bulk-managing-agent-hourly-assignment-limits-ooo-backlog-limits-and-skills-via-virtual-teams-or-or 2026-03-26T10:21:49-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000664827-how-to-validate-which-virtual-teams-orgs-and-queues-an-active-inactive-user-belongs-to 2026-03-26T10:22:30-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000664837-upgrade-the-plugin-to-version-2-8-using-the-package-installation 2026-03-26T10:23:58-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665043-feb-2026-genai-autoqa-with-reason-coaching-statements-alerting-framework-for-aca-case-account 2026-02-09T19:48:02-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665290-resolve-assist-overview-agent-workflow 2026-02-19T04:59:53-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665327-resolve-assist-case-summary-knowledge-recommendations 2026-03-13T04:34:00-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665328-resolve-assist-draft-responses-response-assist 2026-02-19T05:11:19-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665399-resolve-assist-knowledge-linking-draft-knowledge-articles 2026-02-19T05:15:10-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665431-resolve-assist-auto-case-summarization-agentic-resolution-pt1- 2026-02-19T05:18:30-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665432-resolve-assist-auto-case-summarization-agentic-resolution-pt2- 2026-02-19T05:20:05-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665499-alerting-framework-intelligent-case-assignment-ica- 2026-03-31T08:50:57-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665589-overview-of-ai-usage-and-controls-in-supportlogic 2026-03-26T10:25:30-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665595-keyword-alerts-notification-capabilities-faq 2026-03-26T10:26:13-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665674-auto-qa-ticket-exclusion-security-handling-and-score-dispute-guidelines 2026-03-26T10:28:36-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665675-new-supporthub-voice-transcript 2026-03-26T10:29:19-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665677-customer-notes-in-account-hub 2026-03-26T10:30:47-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665678-how-ica-works-when-a-case-meets-multiple-virtual-queue 2026-03-26T10:34:56-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665680-faq-phrases-identified-highlighted-for-sentiment-detection 2026-03-26T10:35:39-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665681-does-lte-consider-cases-with-explicit-escalation-requests- 2026-03-26T10:37:51-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665682-managers-not-receiving-esx-feedback-emails 2026-03-26T10:38:49-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665685-top-entities-in-text-analytics 2026-03-26T10:40:10-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000665696-how-escalation-review-activity-total-is-calculated-in-operational-metrics- 2026-03-26T10:39:33-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000666743-attention-score 2026-03-23T10:25:57-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000666744-sentiment-score 2026-03-23T08:18:49-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000667062-how-to-determine-if-a-case-status-is-considered-closed-in-supportlogic 2026-04-01T10:25:43-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000667063-how-to-export-the-users-report-in-supportlogic 2026-04-01T10:30:53-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000667065-how-to-search-for-cases-using-specific-keywords-in-supportlogic 2026-04-01T10:41:26-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000667084-downloading-report-for-current-active-lte-cases 2026-03-27T05:16:17-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000667111-march-2026-quality-agent-coaching-agent-escalation-board-updates-case-cohort-possible-next-step 2026-04-09T20:55:44-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000667203-how-to-export-alerts-report-in-supportlogic- 2026-04-01T10:46:52-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000667206-faq-can-keyword-alerts-be-configured-for-any-keyword-or-entity- 2026-04-01T10:48:50-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000667207-faq-account-hub-summary-not-enough-case-volume- 2026-04-01T10:49:16-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000667209-how-to-access-historical-case-data-in-supportlogic 2026-04-01T10:50:26-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000667228-account-hub-overview-usage-and-benefits 2026-03-31T05:04:45-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000667230-re-authorizing-your-fivetran-connector 2026-03-31T06:44:28-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000667232-faq-can-lte-predictions-be-customized-based-on-specific-keywords- 2026-03-31T05:04:50-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000669552-april-2026-searchable-global-filters-coaching-feature-in-the-unified-supporthub 2026-05-11T04:21:28-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000670553-how-to-authenticate-salesforce-integration-users-in-supportlogic 2026-06-02T23:33:58-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000670588-supportlogic-uwf-crm-integration-architecture-overview 2026-06-04T08:29:23-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000671013-june-2026-mcp-intelligence-actionable-case-iframes-lte-prediction-accuracy-improvements-and-more 2026-06-16T09:19:14-07:00 always 0.512 https://support.supportlogic.com/support/solutions/articles/73000671109-managing-agent-availability-via-crm-custom-fields 2026-06-19T12:54:22-07:00 always 0.512