OFFICE HOUR SESSIONS HAVE MOVED. | ||
|---|---|---|
Success Plan - Reduce Escalations, Improve CSAT, | ||
Support Manager Workflow | Escalation Workflow | |
Slash Resolution Time with | ACE Agent Coaching | |
Escalation Prediction | Needs Attention | |
Sentiment Scoring | ||
| WEBINARS | ||
Reduce Escalations, Improve CSAT, Increase Productivity
This webinar aims to outline a standard process for a customer to achieve results with SupportLogic during the first 3 - 6 months after go-live is completed or to refresh adoption. This process is for: Support Managers, Escalation Managers, and Swarm leads.
Operational Efficiency & Customer Experience
An overview of what SupportLogic analytics module means for you and your organization. This video also highlights how to create rich, immersive dashboards and reports that track your organization’s KPIs so that you can identify areas of opportunity for efficiency and better customer experience.
20 Minutes/Twice a Day: Your RX for Escalation Management
SupportLogic Overview - Video Shorts
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