Customer Education Video Channel

Modified on Wed, 24 May 2023 at 04:59 AM

OFFICE HOUR SESSIONS HAVE MOVED.  






Success Plan - Reduce Escalations, Improve CSAT, 
Increase Productivity: 4-Step Workflow







Support Manager Workflow


Escalation Workflow






Slash Resolution Time with 
Intelligent Case Assignment


ACE Agent Coaching 
and Evaluation Workflow






Escalation Prediction

Needs Attention





Sentiment Scoring







WEBINARS


Reduce Escalations, Improve CSAT, Increase Productivity 


This webinar aims to outline a standard process for a customer to achieve results with SupportLogic during the first 3 - 6 months after go-live is completed or to refresh adoption. This process is for: Support Managers, Escalation Managers, and Swarm leads.


Operational Efficiency & Customer Experience



An overview of what SupportLogic analytics module means for you and your organization. This video also highlights how to create rich, immersive dashboards and reports that track your organization’s KPIs so that you can identify areas of opportunity for efficiency and better customer experience.



20 Minutes/Twice a Day: Your RX for Escalation Management



SupportLogic Overview - Video Shorts



Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article