Customer Education Video Channel

Modified on Wed, 24 May 2023 at 04:59 AM


Success Plan - Reduce Escalations, Improve CSAT, 
Increase Productivity: 4-Step Workflow

Support Manager Workflow

Escalation Workflow

Slash Resolution Time with 
Intelligent Case Assignment

ACE Agent Coaching 
and Evaluation Workflow

Escalation Prediction

Needs Attention

Sentiment Scoring


Reduce Escalations, Improve CSAT, Increase Productivity 

This webinar aims to outline a standard process for a customer to achieve results with SupportLogic during the first 3 - 6 months after go-live is completed or to refresh adoption. This process is for: Support Managers, Escalation Managers, and Swarm leads.

Operational Efficiency & Customer Experience

An overview of what SupportLogic analytics module means for you and your organization. This video also highlights how to create rich, immersive dashboards and reports that track your organization’s KPIs so that you can identify areas of opportunity for efficiency and better customer experience.

20 Minutes/Twice a Day: Your RX for Escalation Management

SupportLogic Overview - Video Shorts

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