Frequency of alerts being triggered for LTE and Sentiments

Modified on Tue, 22 Aug 2023 at 05:27 PM

Basically, For each case, multiple alerts will be triggered for LTE and sentiment predictions. Please find below the sentiments that alert only once.


Sentiments:


Regardless of how many sentiments are detected, the alert will be triggered for all of them.


Likely to Escalate:


In a single case, if we get a signal that is likely to escalate multiple times, then we receive that many alerts.


Note : Below is the list of condition where Alert are triggered only once:


Last outbound activity

Case event alerts



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