Summary

This document explains about how to review sentiments/ signals detected, and how to add a customer note from the New SupportHub.

Sentiment Feedback and Escalation Prevention

Also within SupportHub, you can acknowledge any of the sentiments detected by the SupportLogic Machine Learning Algorithm and escalation prediction engine to better improve the accuracy of each.  

Adding a Customer Note

See adding a Customer Note, reviewing the Sentiment Score of the last 10 cases for this customer and summary descriptions of both Sentiment and Attention Score.