-
Support Manager Workflow
-
Support Manager Daily Activity Guide
-
Escalation Manager Workflow Instructions
Knowledge base
Solution Guides by Role (5)
Articles in this section are organized by role and walk through business case scenarios to determine answers to challenges that SupportLogic can help you with.
Product Documentation (7)
Articles in this section are organized by product usage and provide step by step instructions on how to do common tasks in SupportLogic. Additionally, you can access the video tutorial channel with this section.
-
How to Add an Email Address for Data Sync Alert Notifications in SupportLogic
-
Delay in Alert Triggering After Creation or Update
-
Elevate SX Login Issue
-
Account Health Score
-
Adding Agent Name(s) as Alert Triggers
-
Agent Assist and Resolve Salesforce Plugin
-
SSO: General Information
-
SupportLogic and Okta with SAML Integration v2.1
-
SupportLogic and Okta with OpenID OIDC Integration
-
Release Notes - May 2025 - Support for accounts/managers, Filter individual agents using VTs on shifts, Extraction of all signals on all comments
-
Release Notes - April 2025 - Risk Signals, Agent Insights, Navigation, and Role Customization
-
Release Notes - March 2025 (Console and Shifts Pages)
Office Hours (1)
The SupportLogic Office Hours, presented by SupportLogic Academy, are our monthly meet-ups. They include a deep dive into specific capabilities or workflows led by our product experts. There will also be an open forum Q&A, where you can submit questions during the session.
FAQ (3)
All Support Logic related FAQs are available here
-
Does the Churn Risk Signal Affect the Customer Health Score?
-
How can I reduce the number of statuses on the 'My Agents' page?
-
Agent Assist FAQ