Knowledge base
Solution Guides by Role (4)
Articles in this section are organized by role and walk through business case scenarios to determine answers to challenges that SupportLogic can help you with.
Product Documentation (6)
Articles in this section are organized by product usage and provide step by step instructions on how to do common tasks in SupportLogic. Additionally, you can access the video tutorial channel with this section.
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SupportLogic FAQ
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What is the purpose and use of chart view in patterns and outliers ?
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How do I make a Global Filter for customers I'm assigned to?
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SSO: General Information
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SupportLogic and Okta with SAML Integration v2.1
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SupportLogic and Okta with OpenID OIDC Integration
Video Tutorials (1)
Videos designed to familiarize you with the basics concepts in SupportLogic and introduce best practices, daily workflows and more.
