Discover how our self-paced digital E-Learning benefits everyone, from novices to seasoned users - CLICK HERE

What does "bandwidth" consider for case assignments?

Modified on Fri, 28 Apr 2023 at 02:33 PM



Bandwidth considers the age, priority (OR severity), status, escalation status (escalated or not), and the Sentiment and Attention Score for each case.

Welcome to SupportLogic Knowledge Bits - Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.


See the Case Assignment article for full details about what is considered by SupportLogic for Intelligent Case Assignment.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article