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What does "bandwidth" consider for case assignments?

Modified on Fri, 28 Apr 2023 at 02:33 PM

Bandwidth considers the age, priority (OR severity), status, escalation status (escalated or not), and the Sentiment and Attention Score for each case.

Welcome to SupportLogic Knowledge Bits - Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

See the Case Assignment article for full details about what is considered by SupportLogic for Intelligent Case Assignment.

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