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Is it possible to do just-in-time provisioning for SupportLogic via SSO?

Modified on Wed, 21 Dec 2022 at 02:12 PM

We currently don't offer any SSO-based user provisioning (to create or remove users from SL). This is something we have taken under consideration.


As we get the user information from SSO, manual user management is minimal.  Here's how SupportLogic users work:


SSO

  1. They are enabled access to the SupportLogic via your SSO permissions.
    1. Usually, all supervisors, managers, and upper management are enabled initially
    2. Agents can be added when you want to engage swarming agents
  2. If SSO permissions are revoked, that user will not have access to SupportLogic.


SupportLogic Bulk User Import

  1. The users can initially be bulk added by SupportLogic with the profiles/permissions scoped during the initial implementation of SupportLogic.
  2. After that, if a user isn't pre-setup with their email address, as new users login into SupportLogic with SSO, they will be automatically assigned as a "swarming user".
    1. That "swarming user" will need to be granted access in SupportLogic
    2. You can review how to grant access to users in SupportLogic in the Managing Users article.
  3. New users can be pre-set up in SupportLogic with the proper permissions/profiles, so when they actually login, it's all ready to go.
    1. The email address is how the user is linked with SSO.


After SSO is confirmed to be working, the best practice is to disable all username/password authentication under Control Center > Settings.



Welcome to SupportLogic Knowledge Bits - Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

See the User Permission Guide article for more detail.




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