Can I create an Alert that notifies a private Slack channel?

Modified on Tue, 28 Feb 2023 at 07:23 AM

Can I create an alert that notifies a private slack channel from SupportLogic or is it only public channels and individual users that i can add?


Yes, Alerts can be sent to private Slack channels or individuals, see example below: 


Use # for channels and @ for individuals


The only requirement is that our SupportLogic app needs to be invited and added to the private channel. Refer to the below screenshot.




For additional information about Alerts see My Alerts.

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