In order to complete the update to a user's permissions to share alerts, you must have administrative rights in SupportLogic. If you do not, you may need to contact your organizations's SupportLogic administrator to complete the steps below.
To enable shared alerts for a particular user:
- Open Control Center > Manage Users
- Locate the user that has requested the ability to share alerts
- Scroll over to Shared Alerts setting and toggle it on
Once it is enabled the particular user can create shared alerts for their team. The user can also enable shared alerts permission for other users, if the shared alerts option is enabled for them.
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