When an email is sent to the customer or when the customer replies in the thread, sometimes we could see the previous responses are automatically sent through. This is because SupportLogic will truncate the original description when it detects the signature of the agent. As per the screenshot that I have attached. It will be helpful if the responses sent to customers have signatures, only then SupportLogic will truncate the original description in the email. |
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article