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How do I use Alerts with the Escalation Review workflow?

Modified on Tue, 04 Apr 2023 at 05:07 AM

Alerts that are triggered by cases Likely to Escalate can be delivered directly to a user via email, and the review workflow can start from there directly.

Gainsight Integration

Likely to Escalate alerts can be delivered directly into the Gainsight timeline instant.


Resources:

Actions possible from 'Likely To Escalate' alert email





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