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How do I use Alerts with the Escalation Review workflow?

Modified on Tue, 04 Apr 2023 at 05:07 AM

Alerts that are triggered by cases Likely to Escalate can be delivered directly to a user via email, and the review workflow can start from there directly.

Gainsight Integration

Likely to Escalate alerts can be delivered directly into the Gainsight timeline instant.


Actions possible from 'Likely To Escalate' alert email

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