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Can I pause the Escalation Review and get back to it later?

Modified on Tue, 04 Apr 2023 at 05:08 AM

Yes, the user can exit the unfinished review by clicking Exit review or simply by closing SupportHub. 

All the actions done before exiting will be saved and available to the user in the next attempt to review the prediction. 


The case card inside the Likely to Escalate column on the Escalations page will get a “Pending Escalation Review” banner to notify the user that the review is not complete yet.


Resources:

Escalation Manager Workflow





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