SLA Pane not appearing in operational metrics ?
Purpose:
This article will guide you to enable SLA under operational metrics directly from SupportLogic UI.
Steps to be verified: |
- Step 1: Please make sure the user has access to settings permission in the User Engagement section.
- Step 2: Go to Settings > Target Case Metrics > verify that "Show SLA Tracking the Application" is checked.
Step 1:
Step 2:
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