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How to view a case in fullscreen/new window in the Evaluation module

Modified on Tue, 30 May, 2023 at 2:27 AM

This Article is to help you view/ open the case in full screen mode for ease of evaluation.

* We can evaluate cases in a fullscreen view in the evaluation module in  SupportLogic UI.

Please follow the below steps to view a case in full screen:

1 : Open a case in the recommended list from the Agent coaching module.

2:  In the top right corner, hover the mouse over the attachment icon (as shown in the screenshot) to copy the URL.

3: Paste the copied URL in a  new window and hit enter. This  will give you a fullscreen view for evaluating a case.

Please see the below screenshots and GIF videos for better understanding.

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