JUNE 20th - Mastering Proactive Support - Leveraging SupportLogic for Predictive Insights and Goal Setting - REGISTER HERE.

Do you auto-hide previous email threads to avoid triggering extra signals?

Modified on Tue, 25 Apr 2023 at 07:02 AM

Please note that any content following the footer will be disregarded and not considered in the sentiment analysis process.

Our sentiment analysis algorithm works by analyzing text within the body of an email. However, if there are any footers present in an email thread, we will hide the content after the first footer and therefore will not process any sentiment from it. 

Ideally previous email threads occur after the most recent footer. so any subsequent content can be excluded from analysis. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article