Discover how our self-paced digital E-Learning benefits everyone, from novices to seasoned users - CLICK HERE

How can I get a report showing SupportLogic Automatic vs. Manually assigned tickets?

Modified on Mon, 28 Aug 2023 at 12:56 PM

It is possible to break down custom reports in the User engagement module by date range.


Unknown user names in the User Column display the number of tickets that were automatically assigned, whereas manual case assignment will consider the names of other users.


To access the reports, kindly click on the case list located in the Number of assigned cases column.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article