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Can we append a ticket number to the url to view the case in the UI?

Modified on Wed, 16 Aug 2023 at 06:34 AM

Cases can be accessed by just modifying the case number in the Instance URL. This may be accomplished by utilising the URL below by simply altering the case number that needs to be accessed.

You need to enter the instance URL with the case number in below format

https://{Instance URL}/support/cases/<Case number>

Example: https://foundry.supportlogic.io/support/cases/195145

To get the ticket URL, click the "Copy ticket URL"  in the support hub view as shown in the screenshot below,

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