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Getting an error "User is not assigned to the client application" while logging in

Modified on Fri, 04 Aug 2023 at 11:24 AM

This would happen if the agent is not enabled with Okta access on SAML or Dashboard access. Refer to the below screenshot,

When authentication for SupportLogic instance is configured using Auth0, the user account must be granted the approval to login directly using their email.

Please check if the specific account has been added to the SupportLogic instance under Control centre >> Manage users >> Search with the user email.

If  the user name is not available under dashboard access, a new user account needs to be created;However this requires approval from respective SupportLogic champion. 

Additionally if the person has been added to CRM or if you have shared any cases, they may be available under swarming users.In that case, please navigate to swarming users to provide them profile and dashboard access.

Kindly request the admin to enable Okta access and Dashboard access to sort this issue.

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