This October Support Experience Conference - Don’t Miss It! Learn, Connect, Get Inspired

2024 Support Experience Awards | Submissions Open Now.

Case sharing timeline

Modified on Wed, 8 Nov, 2023 at 9:15 AM

Purpose 

The purpose of this article is to brief how to view a timeline when a case is shared


Summary 


SupportLogic captures information when a case is shared, including the recipient, channel, and message.


This information will be displayed in the case comment. Please consult the accompanying gif for assistance.



Upon completion of the case sharing, the recipient will receive an email. Refer to the below screenshot.





Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article