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Case sharing timeline

Modified on Wed, 08 Nov 2023 at 09:15 AM

Purpose 

The purpose of this article is to brief how to view a timeline when a case is shared


Summary 


SupportLogic captures information when a case is shared, including the recipient, channel, and message.


This information will be displayed in the case comment. Please consult the accompanying gif for assistance.



Upon completion of the case sharing, the recipient will receive an email. Refer to the below screenshot.





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