Unable to action LTE cases within SupportLogic

Modified on Mon, 06 Nov 2023 at 01:28 PM

If the customer is reporting that they are unable to take action the LTE cases, kindly have them check if the "Allowed Email Domains" is set under authentication. If the email domain is not set, then Go to Settings -> Authentication → Allowed Email Domains -> Enter the customer email domain (xyz.com).


Note: This setting option is only available for SL users.


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