Discover how our self-paced digital E-Learning benefits everyone, from novices to seasoned users - CLICK HERE

Unable to action LTE cases within SupportLogic

Modified on Mon, 06 Nov 2023 at 01:28 PM

If the customer is reporting that they are unable to take action the LTE cases, kindly have them check if the "Allowed Email Domains" is set under authentication. If the email domain is not set, then Go to Settings -> Authentication → Allowed Email Domains -> Enter the customer email domain (

Note: This setting option is only available for SL users.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article