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What is Email/Dashboard numbers on User engagement

Modified on Wed, 06 Dec 2023 at 10:50 AM

The "acknowledge" option on the dashboard refers to the users who have acknowledged the escalation prediction by clicking on the "acknowledge" button in the SupportLogic UI.

The "email" option refers to the users who have acknowledged the escalation prediction through email notifications and have clicked on the "acknowledge" button in the alert email.


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