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How do I create Virtual Queues from CRM queues?

Modified on Tue, 05 Dec 2023 at 09:07 AM

Utilise the CRM queue as a foundation and further personalize it by incorporating additional filters such as case fields or customers. Additionally, you have the option to employ multiple CRM queues as the starting point for a robust customised virtual queue.


Navigate to "Assignment queue" then click Add a virtual queue


Please refer to the below screenshot:





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