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Team Performance Analysis Overview and Escalation Charts Overview

Modified on Tue, 05 Dec 2023 at 09:05 AM

In this video, Jana will discuss how executives can utilize SupportLogic to analyze the performance of their teams. He will introduce the new charts added to the analytics section of SupportLogic, including the escalation chart, likelihood escalates chart, and escalation request chart. 

These charts provide valuable insights into the number and percentage of escalations, predicted escalations, and customer-requested escalations. Additionally, he will explain how executives can use different case fields to analyze trends in escalations based on regions and sentiments. This video aims to help executives make data-driven decisions and take appropriate actions to improve team performance.

If you want more information, please submit a support ticket above; the support team will gladly assist.

Leveraging SupportLogic for Team Performance Analysis

Escalation Charts Overview

Deepak gives an overview of our analytics section, particularly the escalation tab. A focal point of these enhancements is the introduction of two additional trend line charts in the escalation tab, along with other enhancements.

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