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Can I expand my Scope filters when setting up profiles?

Modified on Thu, 14 Dec 2023 at 11:07 AM

Yes, you can. A new setting has been introduced to make it easier to control the cases that users can see in the product. This setting can be enabled on the Settings → Scope page. Once enabled, it allows customization of each user profile in the product, ensuring that users belonging to a specific profile can only view cases owned by specific agents or teams.

Please refer to the below screenshot:

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