JUNE 20th - Mastering Proactive Support - Leveraging SupportLogic for Predictive Insights and Goal Setting - REGISTER HERE.

Is there was a way to change the case age in the backlog report, as it currently defaults to less than 30 days, 30 to 60 days?

Modified on Wed, 20 Dec 2023 at 08:06 AM

Navigate to Control Center > Settings > SLO Metrics

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article