Case list based on Account Health Score

Modified on Wed, 10 Apr 2024 at 12:59 PM

Purpose :

The article aims to provide a brief overview of how to view the list of customers based on their account health score.


We have the option to list customers based on their Health score rank. To view these details, navigate to Customer Management > Top Customer > Customer Ranked by Health score tile, click the three dots and select "Edit List." Depending on your requirements, choose the desired option. If you need a list of health scores categorized as "Bad," please select it to see a list of customer health scores ranked with a Bad score. Additionally, there is an option to export the same. For further clarification, please refer to the below GIF.

Health Score Spectrum

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