JUNE 20th - Mastering Proactive Support - Leveraging SupportLogic for Predictive Insights and Goal Setting - REGISTER HERE.

Using Assignment vs. Working Hours for Case Assignments

Modified on Thu, 02 May 2024 at 06:38 PM


SupportLogic allows you to leverage either assignment hours or working hours when configuring rules for automated or assisted case assignments.

Configuring Assignment Queues

If you are unfamiliar with Case Assignment, please refer to the Case Assignment article to learn more.

You can configure any of the Assignment Queues under CASE ASSIGNMENT to use either Assignment hours or Working hours when assigning cases to agents, as shown in the example below:

If you would like to learn about how to configure Assignment hours versus Working hours, please refer to the Shift Management article.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article