Case Reporter pop-up card with additional info

Modified on Wed, 10 Apr 2024 at 10:53 AM

The reporter tile card has been augmented to show more additional info such as the active hours of the reporter, the last 10 cases they opened along with the scores. This will help confirm, at a glance, the overlap between the agent and the reporter, as well as get a quick snapshot of the reporter’s case history; which should both help the user manually assigning cases.





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