We are excited to share a series of updates that aim to improve user experience and streamline navigation on the Console and Shifts pages.
Console Page Enhancements:
Console Page Enhancements:
- Dates and Dynamic Filters have been moved to the right side for better accessibility and organization.
- Carousel Updates include color adjustments to the bucket cards, along with a new image for empty cards, ensuring a more cohesive visual experience.
- Case Cards are now unified across all carousel buckets, with streamlined structures for consistency.
- Unassigned Cases now display the name of the CRM queue, if available, for clearer context.
- Hover Actions have been added to case cards for actions such as Save for Later, Share, Open in CRM, and Acknowledge for signals.
- Escalation and LTE Cards feature new status indicators and banners with predictive information.
- Side Panel Enhancements include added features like escalation note creation and simplified sharing options.
- Signal Management now supports multiple signal workflows, with filters conveniently located above the cards for easy access.
- New Cases have been reorganized into three distinct tabs, replacing the previous column layout.
Shifts Page Enhancements:
- The Shift Details Panel now opens upon clicking the Shift bar, making it easier to view and interact with key shift information.
- Overnight Shifts now clearly display the next day's name in parentheses to eliminate any confusion.
- The Left Panel has been cleaned up by removing redundant tooltips for a more streamlined interface.
These updates bring improved usability, clarity, and efficiency to your workflows, making it easier than ever to manage cases and shifts.
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