PurposeThis article explains how SupportLogic handles Daylight Saving Time (DST) changes to ensure accurate scheduling, case assignment, and other time-sensitive operations across customer environments. |
SummarySupportLogic automatically accounts for Daylight Saving Time (DST), ensuring that all time-based functionalities including agent shifts and case assignment remain accurate during DST transitions. |
Example:
If your tenant is configured to use US Pacific Time (PT), SupportLogic will automatically adjust time references forward or backward in accordance with the U.S. DST schedule.
Still Have Questions?
If you notice any inconsistencies related to time shifts or scheduling during DST transitions, please contact SupportLogic Support at support@supportlogic.io. We’re happy to assist you!
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