“Oops – Invalid Interval” Error on Shift Management Page

Cause:

The error occurs due to invalid schedule configurations for engineers. These issues typically involve one of the following scenarios:

I. Shift Schedule Misconfiguration

This occurs when the end time of a shift is set earlier than its start time, particularly across two consecutive days.

Example Scenario

A shift is scheduled from 6:30 PM to 3:30 AM.

If should be split correctly as:

• 6:30 PM – 11:59 PM

• 12:00 AM – 3:30 AM

However, if the new shift is created 12:00 PM - 3:30 PM for the following day, it creates a time conflict. This can trigger the “Oops” error not only on the Shift Management Page but also on other pages within the SupportLogic platform.

II. Out of Office (OOO) Misconfiguration

This happens when the end date of an engineer’s OOO schedule is set before the start date.

Example Scenario

An engineer is scheduled to be OOO on 13th and 14th February 2025. The OOO should be configured as:

• Start Date: 13/02/2025

• End Date: 14/02/2025

If the dates are mistakenly set from 14/02/2025 to 13/02/2025, the system may throw an error across various pages.

Recommended Action

• Review all recent shift schedules and OOO entries for the engineer(s) in question.

• Ensure all shift end times follow start times, especially when scheduling overnight shifts.

• Confirm that OOO end dates occur after start dates.

• Correct any misconfigurations found.

Note: Typically, the system prevents invalid date and time configurations. However, in certain edge cases, these invalid entries may be saved, leading to the error.