Identifying Churn Risk Sentiment

Key Factors in Identifying Churn Risk Sentiment:

• Negative Language: We analyze the tone and expressions of dissatisfaction in support interactions.
• Severe Issues & Escalations: Frequent high-severity problems signal increased churn risk.
• Low Engagement: Reduced interaction can indicate a higher likelihood of churn.
• Slow Resolution: Lengthy case closure times contribute to negative sentiment.
• Frequent Issues: A high number of problems, especially recurring ones, is a risk factor.

By considering these factors, we can identify at-risk customers and take proactive steps to improve their experience and prevent churns. 

Kindly refer to the following Knowledge Base articles for further information on:

How is churn risk detected and tagged ? : https://support.supportlogic.com/support/solutions/articles/73000613371-how-is-churn-risk-detected-and-tagged-

Does the Churn Risk Signal Affect the Customer Health Score? : 

https://support.supportlogic.com/support/solutions/articles/73000653196-does-the-churn-risk-signal-affect-the-customer-health-score-