Adding additional Fields to Alert Conditions

Purpose: 

This article gives some insights on Custom Alert conditions in the My Alerts section of SupportLogic by adding additional fields. 

What Are Custom Fields for Alerts?

Custom fields for Alerts in SupportLogic refer to additional, non-default case attributes that are specific to your organization—usually sourced from your CRM system (like Salesforce, Zendesk, etc.). These fields are not part of the standard alert conditions but can be used to further refine or personalize alert configurations.

Note:

If a field you want isn’t showing up in the alert condition list, it likely hasn’t been synced yet. Reach out to Support team for mapping additional customer fields with the approval from the Accounts Champion to proceed further. Refer https://support.supportlogic.com/a/solutions/articles/73000649936?portalId=73000083556 to know the list of request's that will require Account Champion's Approval.