Alert Notification support for Account and CSM Manager roles

Introduction:

This article outlines key SupportLogic feature updates as of May 2025. This article is about alert enhancements to improved designed to boost efficiency and user experience.

Alert Notifications for Account and CSM Roles:

• New Feature: Legacy Alerts now support notifications to CSM and Account manager roles.
  
  

• How to Enable:For enabling this CSM and Managers roles should be mapped into cases. SL Admins can enable these roles in Application Settings.
  
  

• Usage: Roles appear under Notification Method and dynamically send alerts to users linked to triggered cases.