Identifying the Account Champion

Purpose: This Knowledge Base article outlines the procedures for identifying the Account Champion associated with a Freshdesk ticket.

Methods:

1.  Freshdesk Ticket Interface:   

•  Navigate to the left-hand pane of the Freshdesk ticket UI.

•  Locate the "Authorising manager" field.

•  If a value is present in this field, the individual listed is the Account Champion.

2.  Updated Contact Sheet:

Access the "Updated contact sheet" spreadsheet via the following link:

Consult the relevant columns within the spreadsheet to identify the Account Champion.

3.  Support Team Lead Consultation:

If the above methods do not yield the required information, please consult with Support Team Lead, Yakesh, for further assistance.