Purpose:

 -  Accessing different knowledge resources in SupportLogic

  To find helpful documentation and guides within SupportLogic:

1. Go to the SupportLogic portal.
   
   

2. Click on Get Support.
   

3. From the dropdown menu, select Knowledge.
   

   Tip: To find a Knowledge Base article for a specific feature or topic, enter a related keyword (e.g., Signals, Sentiment Analysis, Case Prioritization, Workflows) in the Knowledge section search bar. 
   
   -  SupportLogic Academy
                 SupportLogic Academy offers role-based, self-paced training and certification to help users gain proficiency with the platform and optimize support operations.
   
   

                         Accessing the Academy:

1. A unique access link will be provided to the user upon onboarding.
   
   

2. If you haven’t received your link or are unable to access the Academy, please contact the SupportLogic Support Team for assistance.