Q1: Why is an agent unable to log in to their account? An agent may be unable to log in if they are using an unregistered email address or one that differs from the email used during registration. Another common reason is the use of an incorrect password. Q2: What steps should I take if this issue occurs? Please contact Support using the email address associated with the registered SupportLogic account. Our team will initiate a password reset. Q3: Is it mandatory to receive login credentials via the registered email address? No, we do not share any credentials via email owing to security reasons. We request you to login via Okta. Q4: Should I change the password after logging in with temporary credentials? Yes, it is strongly recommended to change the temporary password to one of your choosing after your initial login. |
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