Removing Email Recipients from Alerts in SupportLogic

Objective

This article explains how to remove an email address from an existing email alert in SupportLogic, when a user no longer wishes to receive email notifications.

Pre-requisites

• Access to the relevant SupportLogic instance.
• Permissions to view and modify alerts.

Steps to remove Email Recipients from Alerts

1. Log in to the SupportLogic Instance
2. Navigate to the "My Alerts" page under the Workspace module.

    3. Open the Relevant Alert by clicking on the specific email alert that is currently triggering notifications.

     4. Scroll down to Notification Method

• Scroll to the bottom of the alert configuration page to locate the Notification Method section.
• Under “Notify the following recipients via email” you’ll see the list of email addresses configured to receive the alert.

• Hover over the email address you want to remove.
• A remove (X) button will appear in the top-right corner of the email entry.
• Click the remove button to delete the recipient from the alert.

Note : 

• Always double-check the email address before removing it.
• Changes are applied immediately. There is no need to manually save.