Adding a user to a profile

Objective

This article explains how to add a user to a specific profile in SupportLogic (e.g., Agent, Swarming User, Manager, Admin).

Prerequisites

• Admin access to the SupportLogic console.

• You can also add a new user and then assign them to an existing profile. For adding a new user, he/she must have you company's email address.

Steps to Add a User to a Profile

1. Log in to the SupportLogic Console

• Use your credentials to access the SupportLogic instance.

2. Navigate to User Management

• From the left-side menu, go to the Control Center

• Select Manage users.

If you dont see this option, please reach out to your contact who is managing SupportLogic account. You can also reach out to SupportLogic Support requesting user addition on your behalf.

3. Search for the User

• In the search users dialog box, search for the name or email of the user you want to update.

• Select the corresponding user from the results.

• Locate the “ User Profile / User role” dropdown.

• Choose the appropriate profile (e.g., Agent, Swarming User, Manager, Admin).

The user is now assigned to the selected profile and will have access to the corresponding features and modules in SupportLogic.

There is no need to save — the change takes immediate effect once a new profile is selected.