Adding Agents to Shifts Using Virtual Team or Organization in SupportLogic

This article explains how to add agents to shifts in SupportLogic using the Virtual Team or Organization options within the Case Assignment module.

Steps to Add Agents to Shifts:

1. Log in to SupportLogic UI
   Use your SupportLogic credentials to log in to the platform.
   
   

2. Navigate to Shift Management
   From the left-hand navigation panel, go to the Case Assignment module and click on Shift Management.
   
   

3. Create a New Shift
   Click on the New Shift button located at the top-right corner of the Shift Management page.
   
   

4. Assign Agents
   In the shift creation form:

   • Define the shift name, timing, and any other relevant configurations.

   • Use the Virtual Team or Organization dropdown menus to select and assign agents to the shift.
     
     

5. Refer to the Image for Guidance
   Please refer to the attached screenshot below for visual reference.
   
   

6. Need Help Creating a Shift?
   For detailed instructions on how to create a shift, please refer to the related KB article:
   https://support.supportlogic.com/support/solutions/articles/73000612773-shift-management