Churn Risk Tag Removal at Account Level

Behavior of Churn Risk Signal

• If the Churn Risk signal is removed from a case, the associated Churn Risk tag will also be automatically removed from the account level.

• This ensures that account-level churn risk tags always stay consistent with case-level signals.

Example

• A case is flagged with Churn Risk, and the account inherits the tag.

• When the Churn Risk signal is cleared from that case, the account-level Churn Risk tag is also cleared automatically.

Related Resources

For more details on how Churn Risk is detected and when it is removed from the account, please refer to the following article:

https://support.supportlogic.com/a/solutions/articles/73000613371?portalId=73000083556