Overview
The Agent Quality Monitoring feature in SupportLogic has reached its End of Life (EOL). This means that the feature is no longer actively developed or enhanced.
Impact of End of Life
Any feature enhancements or bug fixes related to Agent Quality Monitoring will have limited or no scope moving forward.
Agent Quality Monitoring are encouraged to transition to Elevate SX, which is now the supported solution for quality monitoring.
Alternative Solution
SupportLogic has introduced Elevate SX as the replacement for Agent Quality Monitoring.
Elevate SX provides enhanced functionality, better monitoring capabilities, and ongoing support.
We recommend migrating to Elevate SX for a more reliable and scalable quality monitoring experience.
To know more about Elevate SX: https://support.supportlogic.com/a/solutions/articles/73000617436?portalId=73000083556
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