"Top Entities" section on Customers Insights page

Summary:

When you search for a customer or an individual from a customer account, two main modules are displayed:

• Health Score

• Insights

By clicking on Insights, you can view all sentiment tiles, along with the Engineering Issue tile that includes Top Entities, Status, and Priority.

Top Entities

• Definition: Top Entities represent the case comments that have been added to engineering tickets for specific engineering cases.

• Details: Below the Top Entities plot, you can view the Status and Priority segments of the associated tickets.

• Keywords: The Add Top Entities option displays only the most significant keywords extracted from case comments.

• Ontology Source: The Top Entities visualization is derived from the signals ontology list.