Overview:

SupportLogic retains customer data by default and does not automatically delete data unless specifically requested. Some customers may prefer to remove older data for purposes such as data management and compliance.

Data Deletion Options:

1. Manual Deletion:

   • Customers can submit a request for deletion of data older than a specific period (e.g., 2-3 years).

   • To proceed, provide:

     • The exact timeframe of data to be deleted.

     • Any additional relevant details to ensure accuracy.

   • Our team will perform the deletion based on the instructions provided.
     
     

2. Automated Deletion:

   • If you prefer, SupportLogic can automate the deletion process for a defined retention period (e.g., 3 years).

   • Once configured, data older than the specified retention period will be automatically removed without requiring further manual intervention.
     

How to Request Automated Retention:

1. Submit a request specifying the retention period (e.g., 3 years).

2. Our team will configure the automated deletion process based on your requirement.

3. You will receive confirmation once the automation is in place.

Notes:

• Automated deletion ensures compliance and consistent data management.

• Manual deletion requests can be used for one-off or exceptional cases.