Elevate Your Expertise
Explore what’s next in learning. Programs for all SupportLogic products launching soon.
Empowering every support professional — from front-line agents to executives — to
maximize the value of SupportLogic
FOUNDATIONS
For new users or those seeking a refresher on SupportLogic’s key concepts, platform navigation, and everyday workflows.
PROFICIENCY
For experienced users ready to apply SupportLogic's capabilities to optimize support operations and customer outcomes.
MASTERY
For leaders, admins, and power users who want to unlock the full strategic potential of SupportLogic.
OVERVIEW
Access beginner to advanced eLearning across all SupportLogic products — Core (SLC), Resolve (SLR), Assist (SLA), Assign (SLN), Elevate (SLE), Expand (SLX), and Data Cloud (SLD).
Certification Programs
SL Certified
PRACTITIONER 
Complete all Foundation courses + one Intermediate course.
SL Certified
EXPERT
Complete all Intermediate + two Advanced courses.
SL Certified
LEADER
Executive-level certification for driving cross-functional adoption and business outcomes.
Ready to Begin Your Learning Journey?
Join thousands of support professionals advancing their careers with SupportLogic Academy.
Launching SoonThis will take you to the Education team, who will provide you with a Unique URL to access the SupportLogic Academy.
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