To whom will disputes be notified to, and how will a line manager know his engineer has raised a dispute?

Agents can now dispute the QA scores assigned to them — whether from Auto QA or a manually reviewed ticket. They can view and track all their disputes under QA > Disputes.

All QA personnel will receive a notification whenever a dispute is raised. They can then navigate to QA > Disputes to review and resolve the disputes accordingly.

Please refer to the article below for more information:

Disputes