AutoQA GenAI Behaviours

With the advent of LLMs and advanced AI - it was only a matter of time till we provided you with GenAI powered AutoQA behaviours. These behaviours are potentially the biggest release and enhancement within Elevate for a multitude of reasons. Such as - 

• Context - These models are more advanced and need less context and work properly over a much larger set of data
• Transparency - These models are smarter and are able to provide more transparency and reasoning
• Insights - These models are able to output qualitative and actionable insights

That, coupled with the fact that AutoQA with our in-house models only, currently has a few limitations - 

• Output - Currently the output is only a grade - Positive/Negative
• Explainability - Currently only available for some models, not all. 
• Generalistaion - From time to time, we come across some cases/language etc, that isn't aligned with the model and the model needs tweaks / training. 

As such, all of our new GenAI based models to come will come with two additional features - 

1. Reason Statements - Irrespective of the grade assigned, AutoQA will also output a generated statement that explains the reason behind the grade provided.
   
   
2. Coaching Feedback - This is a generated statement that is only provided for Negative grades, that lets the agent know what could have or should have been done to get a positive grade instead. 

Note - This is being incrementally worked on and enhanced, ie we're upgrading ~4 behaviours per quarter, till our entire AutoQA scorecard is GenAI powered. We're approaching this from the pov of what is the most requested and complex - if you'd like us to prioritise one behaviour over another, please reach out :)

Rollout for these models is being done to beta customers only, at this stage. If you're keen on trying this out (now, during the beta, or later) - please reach out to us.