FAQ: Can LTE predictions be customized based on specific keywords?

Q: Can we customize the LTE model so that LTE is triggered when certain keywords are detected?

A: No, LTE predictions cannot be customized based on specific keywords. The LTE model is built using machine learning and evaluates multiple factors, including case activity, customer interactions, and agent activity. It does not rely on or trigger predictions based on individual keywords alone.

Since the model considers a combination of signals rather than isolated keyword matching, configuring LTE to trigger for specific keywords is not supported in the current design.