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Working Effectively With Support

Modified on Wed, 20 Dec 2023 at 02:00 PM

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SupportLogic SX Help & Support Portal is where you can access product documentation, tutorial videos, and solutions guides that will walk you through addressing common problems and help you become a master of every feature of the product. 




When you have a question, need, or issue - the solution may already be available:

SX Help and Support Portal: 

SupportLogic Help and Support Portal - This valuable resource includes knowledge-based articles, product guides, role-based learning modules, and training videos. Be sure to use this portal to search for solutions to your issues before submitting a support case.



SX Community: 

Community - You can interact with other Support Experience Leaders and SupportLogic product experts on best practices through the community. This is a great way to learn from others who may have had similar experiences.



Submit a case: 

Submit a case: - If you cannot find a solution in the SupportLogic Help and Support Portal or our  Community, you can submit a case through the in-app help widget or the SupportLogic Help and Support Portal.


To log a quality case:

Be sure to provide detailed information about the issue you are experiencing, including any steps you have already taken to resolve it. Providing screenshots or error messages can also be helpful.



How Support works with you:

Once you have submitted a case, Support will work with you to resolve the issue. This may include asking for additional information, providing a solution or workaround, or escalating the case to a higher level of support.


To effectively work with Support teams, it is important to be clear and concise when describing your issues and to provide as much information as possible.



It is also helpful to be patient and responsive to requests for additional information or updates on the status of your case. By utilizing the available resources and working closely with Support, you can ensure a positive experience.


Working Effectively With Support PDF attached below.





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