Product Documentation (6)

Articles in this section are organized by product usage and provide step by step instructions on how to do common tasks in SupportLogic. Additionally, you can access the video tutorial channel with this section.

Knowledge Bits (27)

SupportLogic FAQ
What is the purpose and use of chart view in patterns and outliers ?
How do I make a Global Filter for customers I'm assigned to?

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Product Guides (26)

Account Health Score
Agent Coaching and Evaluation (ACE) Case Recommendations
Agent Insights

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Support Operations and Admin Guides (7)

Managing Users
Control Center > Settings
User Engagement

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SSO Integrations (7)

SSO: General Information
SupportLogic and Okta with SAML Integration v2.1
SupportLogic and Okta with OpenID OIDC Integration

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Release Notes (8)

Release Notes - 5.4.7 - November 2022
Release Notes Overview
Release Notes - 5.4.3 - September 2022

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Elevate SX (Emtropy) (3)

Emtropy API
Elevate SX (Emtropy) Integrations
Elevate SX (Emtropy) Getting Started

	Elevate your customer support experience. Shift from reactive to proactive.
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