Product Documentation (7)

Articles in this section are organized by product usage and provide step by step instructions on how to do common tasks in SupportLogic. Additionally, you can access the video tutorial channel with this section.

Knowledge Bits (118)

How do I create Virtual Queues from CRM queues?
Sorting the timestamp to display the last received date instead of the last modified date on the emails received.
Likely to escalate chart is missing

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Product Guides (38)

Account Health Score
Agent Quality Monitoring Case Recommendations
Agent Shifts

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Support Operations and Administration (10)

Troubleshooting/How to
Managing Users
Control Center > Settings

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SSO Integrations (7)

SSO: General Information
SupportLogic and Okta with SAML Integration v2.1
SupportLogic and Okta with OpenID OIDC Integration

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Release Notes (18)

Release Notes - 5.4.7 - November 2022
Release Notes Overview
Release Notes - 5.4.3 - September 2022

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ElevateSX (5)

KPIs & Data
Product Pages & Features
Overview

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Community (3)

Code of Conduct
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