Product Documentation (7)

Articles in this section are organized by product usage and provide step by step instructions on how to do common tasks in SupportLogic. Additionally, you can access the video tutorial channel with this section.

Knowledge Bits (73)

When do we see About to Miss Resolution Time SLA warning?
Case Count Logic for Different Charts and How to Interpret
Understanding the Metrics Bucketing and Avoiding Bucket Misclassification

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Product Guides (56)

Account Health Score
Adding Agent Name(s) as Alert Triggers
Agent Assist and Resolve Salesforce Plugin

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Support Operations and Administration (16)

Troubleshooting/How to
Managing Users
Control Center > Settings

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SSO Integrations (7)

SSO: General Information
SupportLogic and Okta with SAML Integration v2.1
SupportLogic and Okta with OpenID OIDC Integration

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Release Notes (26)

Release Notes - 5.4.7 - November 2022
Release Notes Overview
Release Notes - 5.4.3 - September 2022

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ElevateSX (6)

KPIs & Data
Product Pages & Features
Settings & User Management

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Community (3)

Code of Conduct
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