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Understanding How “Active Time” Is Calculated in SupportLogic
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General Introduction to Elevate SX - Workflow
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Resolving Missing User Records in Elevate SX
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"Top Entities" section on Customers Insights page
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Account Health Score
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Adding Agent Name(s) as Alert Triggers
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SSO: General Information
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SupportLogic and Okta with SAML Integration v2.1
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SupportLogic and Okta with OpenID OIDC Integration
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Release Notes - Dec 2025 - AutoQA GenAI Behaviours, Active escalation summarization, Reassignment AI agent, Auto-Sync Agents and more ..
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Release Notes - Nov 2025 - Active escalation workflow, Case Cohort summary, Issue Resolution agentic workflow and more ..
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Release Notes - October 2025 - Auto-Case Summary, Account level Zoom Integration, Account Cohort Summary, Elevate Search UI and more