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How to Add an Email Address for Data Sync Alert Notifications in SupportLogic
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Delay in Alert Triggering After Creation or Update
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Elevate SX Login Issue
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Account Health Score
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Adding Agent Name(s) as Alert Triggers
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Agent Assist and Resolve Salesforce Plugin
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SSO: General Information
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SupportLogic and Okta with SAML Integration v2.1
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SupportLogic and Okta with OpenID OIDC Integration
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Release Notes - May 2025 - Support for accounts/managers, Filter individual agents using VTs on shifts, Extraction of all signals on all comments
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Release Notes - April 2025 - Risk Signals, Agent Insights, Navigation, and Role Customization
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Release Notes - March 2025 (Console and Shifts Pages)