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Access to customer facing API’s
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Filtering Shifts by Virtual Team, Organization, or Individual Members
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User feedback for Case & Knowledge Summary in Resolve Assist
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Account Health Score
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Adding Agent Name(s) as Alert Triggers
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Agent Assist and Resolve Salesforce Plugin
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SSO: General Information
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SupportLogic and Okta with SAML Integration v2.1
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SupportLogic and Okta with OpenID OIDC Integration
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Release Notes - July 2025 - New SupportHub for Core SX with attachments & hyperlinks, ICA prioritization and advanced Round robin settings, updated My Customers page and more
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Release Notes - June 2025 - Elevate new Dashboard UI, Draft KB article creation, enhanced Account Summary, Account Health Score and improved signals
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Release Notes - May 2025 - Support for accounts/managers, Filter individual agents using VTs on shifts, Extraction of all signals on all comments
